SHIPPING

AUSTRALIAN DOMESTIC SHIPPING

We are a custom made to order shop and we also have a ready to ship section. So processing time varies from 3-5 days for summer collection products and between 3-4 weeks for custom made products. You will receive another email with tracking when your order has been shipped.

We will be in touch if there are any unexpected delays with your order.

Standard shipping (Australia) - $10 flat rate Australia wide
Estimated delivery times for standard shipping via Australia post is 3-8 business days, depending on where you are located.

We currently do not offer express shipping.

RETURNS

RETURNS & EXCHANGES

We do offer returns and refunds under review of specific circumstances. To request a return/refund it must be within 14 days of receiving your order.

Please be aware that all return shipping costs are the responsibility of the buyer unless otherwise specified by Heeler Co.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, no scratches or scuff marks. Unfortunately any custom products are not eligible for a return/refund/exchange.

To discuss a return/refund/exchange, please contact us as heelerco@gmail.com with your name and order number.